Privacy Policy
Privacy Policy – Facedoor Events
Introduction
Before using our services, we believe you should understand what data we collect and how we use it.
It is important that you read this Privacy Policy in full to understand what data is collected and the purposes for which it is processed.
It only takes a few minutes, and it's important.
By choosing to use our services, you agree to the collection and use of information in accordance with this Privacy Policy. Please note that the data we collect is used primarily to provide and improve our services.
We also emphasize that your data will never be shared except as described in this Privacy Policy.
Data We Process and the Purpose of Processing
While using the application, we may ask you to voluntarily provide certain personal information, including your email address, full name, profile photo, tax identification number (CPF), phone number, date of birth, gender, city, location, opinions, comments, payment information, and other relevant data.
This information is collected so we can provide, personalize, and continuously improve our services.
Your full name and email address are required to complete your registration and enable full access to the services offered.
These details allow us to identify your profile within the system, grant access to authorized areas of the application, and personalize your experience.
Your phone number may be used both for authentication via SMS verification codes and for sending communications regarding promotions, marketing campaigns, or loyalty programs.
Your CPF may be used to identify your profile and associate it with promotions or loyalty program benefits available through the application.
Payment information and delivery addresses may be requested whenever the application offers the purchase or sale of products or services. Delivery addresses are used solely to fulfill the contracted service or product.
The information you provide is retained and used to:
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Provide the services offered by the application;
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Improve and optimize the application's functionality;
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Promote services and offers available within the application;
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Better understand user profiles;
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Send communications regarding updates and new features;
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Deliver an increasingly personalized user experience.
You may permanently delete your profile and personal data at any time through the application.
Third-Party Services and Data Processing
The application uses third-party services that may collect information capable of identifying you, including:
ANT MEDIA
Video streaming services.
VULTR
Infrastructure used to host and store your data.
GOOGLE MAPS
Enables geolocation features within the application, helping organize content or determine delivery locations when applicable.
Google Play Services
Supports the development and operation of the application.
Whenever you use our services, we automatically collect certain log information. This may include online identifiers, cookie identifiers, IP addresses, device identifiers, client identifiers, device name, operating system version, application configuration, timestamps of service usage, and other technical statistics.
Because our hosting providers and servers may be located outside Brazil, personal information may be transferred internationally. Whenever this occurs, we ensure that such transfers comply with this Privacy Policy and all applicable data protection laws.
Data Sharing
As described above, we engage trusted third-party service providers in order to:
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Facilitate our services;
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Provide services on our behalf;
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Perform services related to the application; or
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Help us understand how our services are used.
These providers may have access to certain personal information solely for the purpose of performing these tasks on our behalf.
They are contractually obligated not to disclose or use this information for any other purpose.
We may also disclose personal information to companies, organizations, or individuals outside our organization whenever we believe, in good faith, that disclosure is necessary to:
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Comply with applicable laws, regulations, court orders, or governmental requests;
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Enforce our Terms of Service;
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Detect, prevent, or address fraud, security incidents, or technical issues;
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Protect the rights, property, or safety of our users or the public, as required or permitted by law.
Links to Third-Party Websites
The application may contain links, webviews, or embedded content directing you to third-party websites.
If you choose to access these websites, you will become subject to their respective Privacy Policies.
Please note that these external websites are not operated by us.
For this reason, we strongly encourage you to review their Privacy Policies. We have no control over, and assume no responsibility for, the content, privacy practices, or policies of third-party websites or services.
Cookies
Cookies are small data files commonly used as anonymous unique identifiers. They are sent to your browser by websites you visit and stored on your device.
This application does not explicitly use cookies.
However, third-party code and libraries integrated into the application may use cookies to collect information and improve their services.
You may choose to accept or reject these cookies. If you refuse them, some features of the application may not function properly.
Security
We value the trust you place in us by providing your Personal Data.
Accordingly, we use commercially reasonable security measures to protect it. All information transmitted between users and our systems is encrypted using industry-standard security protocols.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Nevertheless, we continuously monitor our systems and will promptly notify affected users whenever a security incident involving their personal data is identified.
Your Rights
We believe you should always remain in control of your personal information.
You may access, correct, or update your personal information at any time through the application.
You may also permanently delete your account and all associated personal data whenever you wish.
If you need assistance, you may contact us at any time.
To protect your privacy, we may verify your identity before granting access to your personal information or fulfilling requests related to deletion, portability, or other data subject rights.
Children's Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personally identifiable information from children under 13 years of age.
If we become aware that such information has been provided, we will promptly delete it from our servers.
If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us immediately so we can take the necessary steps.
Changes to this Privacy Policy
We may update this Privacy Policy whenever necessary to improve transparency and ensure compliance.
The most current version will always govern the processing of your personal data.
The latest version of this Privacy Policy is available at:
https://facedoor.solutions/privacy
If we make material changes to this Privacy Policy, we will notify all users and request acceptance of the updated version whenever required.
By continuing to access or use our services after the revised Privacy Policy becomes effective, you agree to be bound by its updated terms.
Effective Date
This Privacy Policy became effective on April 4, 2024.
Privacy Contact / Data Protection Officer (DPO)
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO) at:
Our Data Protection Officer will be pleased to assist you.
We are committed to fostering a strong culture of personal data protection and always welcome your suggestions, feedback, and comments.
Thank you for trusting us.
Facedoor Team